PRIVACY POLICY

This Privacy & Cookie Policy explains how InterContinental Jakarta Pondok Indah collects, uses, stores, protects, and discloses personal data, as well as the choices you can make regarding the way your personal data is used.

InterContinental Jakarta Pondok Indah (“InterContinental Jakarta Pondok Indah”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the privacy, confidentiality, and security of the personal data you provide to us or that we collect about you when you use our websites, social media pages, digital platforms, software applications, telephone services, reservation channels, or when you interact with us in person at our hotel, residences, restaurants, spa, events, or other facilities.

Our privacy practices may vary depending on applicable local laws, regulations, and operational requirements. We are committed to protecting your personal data and complying with applicable privacy and data protection laws.

You may be asked to consent to the terms of this Privacy Policy when making a reservation, registering for events or promotions, submitting inquiries, participating in campaigns, or otherwise corresponding with us. Otherwise, your continued use of our websites and digital platforms will constitute your acceptance of this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

Personal Information You Provide

When using our websites, social media channels, reservation platforms, event registration forms, or hotel services, you may voluntarily provide certain personal information about yourself or others.

We may collect personal information including, but not limited to:

• Full name, date and place of birth, nationality, passport, visa, or identification information;
• Postal address;
• Telephone number;
• Email address;
• Reservation, stay, dining, spa, event, wedding, meeting, or travel details;
• Guest preferences, including room type, dining preferences, special requests, preferred facilities, dates of stay, number of guests, and number of children travelling with you;
• Information required to provide specialized services, such as dietary requirements, accessibility needs, or other special requests;
• Payment information, including credit card or debit card details, expiry date, and security code where required for payment or booking guarantee;
• Social media account information when you interact with us through social platforms;
• Demographic information such as age, gender, country, and preferred language;
• IP address and device information;
• Communication preferences, including your preferences for receiving promotional offers, newsletters, surveys, invitations, or marketing communications.

We do not collect sensitive personal information unless it is reasonably required to provide our services to you, fulfill special requests, comply with legal obligations, or ensure guest safety and comfort.

Automatically Collected Information

When you visit our websites or digital platforms, we may automatically collect certain technical and statistical information to improve website performance, user experience, and service quality.

This may include:

• Browser type and version;
• Device type;
• IP address;
• Pages visited;
• Time and date of access;
• Referring website or platform;
• Duration of visit;
• Website navigation behavior;
• Cookies and similar tracking technologies.

This information is generally used in aggregate form and does not directly identify you. However, if we combine automatically collected information with personal information, we will treat the combined information as personal information.

HOW WE USE YOUR INFORMATION

We may use your personal information and automatically collected information for business, operational, legal, and service-related purposes, including:

• Processing, confirming, fulfilling, and recording room reservations, restaurant bookings, spa appointments, wedding inquiries, meeting and event bookings, and other purchases;
• Managing payments, billing, deposits, refunds, and transaction records;
• Contacting you regarding confirmations, updates, guest services, or post-stay communications;
• Responding to inquiries, requests, feedback, complaints, or other communications;
• Providing personalized services, special arrangements, and guest preferences;
• Managing loyalty-related requests and guest recognition where applicable;
• Sending operational messages relating to your booking, event, dining reservation, or stay;
• Sending newsletters, guest surveys, invitations, promotional offers, packages, campaigns, and marketing communications where permitted;
• Conducting statistical, demographic, and marketing analysis;
• Improving our websites, services, facilities, guest experience, and marketing activities;
• Protecting the safety and security of our guests, visitors, colleagues, property, systems, and business operations;
• Complying with legal, regulatory, accounting, reporting, tax, and security requirements.

DISCLOSING YOUR INFORMATION

To provide our services effectively, we may share your personal information where reasonably necessary, including with:

• InterContinental Jakarta Pondok Indah departments, hotel operations, residences, restaurants, spa, event teams, and authorized personnel;
• IHG Hotels & Resorts entities, platforms, systems, or affiliated service providers where relevant to your booking or service request;
• Travel agents, online travel agencies, tour operators, corporate bookers, event organizers, wedding planners, personal assistants, employers, or other third parties who make reservations or arrangements on your behalf;
• Payment processors, banks, financial institutions, and fraud prevention service providers;
• Technology providers, reservation systems, customer relationship management platforms, marketing platforms, website hosting providers, analytics providers, and email distribution partners;
• Advertising and digital marketing partners to provide more relevant content, campaigns, and advertisements where permitted by law;
• Professional advisors, auditors, insurers, consultants, legal representatives, and regulatory authorities where required;
• Government authorities, law enforcement, courts, or regulators when required by applicable law, regulation, legal process, or enforceable governmental request;
• Third parties in connection with a business transfer, restructuring, sale, merger, or change in hotel management or ownership where permitted by law.

We require our service providers and partners to protect your personal information and to use it only for the purposes we specify.

OVERSEAS DATA TRANSFERS

As part of hotel operations, reservation management, digital marketing, technology services, and global hospitality systems, your personal information may be transferred to, stored, or processed in countries outside Indonesia.

This may include transfers to:

• IHG Hotels & Resorts systems and platforms;
• Cloud servers, website servers, or technology platforms used to support our services;
• Third-party service providers, advisors, or business partners located in other jurisdictions.

Where personal information is transferred overseas, we will take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable laws.

LEGAL BASES FOR PROCESSING PERSONAL INFORMATION

We may collect and process your personal information based on one or more of the following legal bases:

Consent

Where you have given consent, such as when you subscribe to marketing communications, participate in promotions, or submit personal information through forms.

Contractual Necessity

Where processing is necessary to provide the products or services you request, such as room reservations, restaurant bookings, spa appointments, wedding inquiries, or event arrangements.

Legal Compliance

Where processing is required to comply with applicable laws, regulations, court orders, tax requirements, guest registration obligations, or requests from authorities.

Legitimate Interest

Where processing is necessary for our legitimate business interests, including improving services, ensuring security, managing operations, communicating with guests, and conducting marketing analysis, provided such interests do not override your rights and freedoms.

SECURITY

We use reasonable technical, administrative, and physical measures to protect personal information against misuse, loss, unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet, electronic communication, or digital storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

You are responsible for ensuring that the computers, mobile devices, networks, and communication methods you use to interact with us are secure.

WITHDRAWING YOUR CONSENT

You are not required to provide personal information to us. However, if you choose not to provide certain information, we may be unable to process your reservation, fulfill your request, provide certain services, or respond to your inquiry.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the unsubscribe link in our marketing emails;
• Updating your communication preferences where available;
• Contacting us directly through the details provided below.

Please note that even if you unsubscribe from marketing communications, we may still send you operational or service-related messages relating to your bookings, transactions, inquiries, or stay.

THIRD-PARTY LINKS

Our websites, emails, or social media pages may contain links to third-party websites or platforms. We do not control and are not responsible for the content, privacy practices, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

CHILDREN’S PRIVACY

We do not knowingly collect personal information directly from children under the age of 18 without the consent of a parent or guardian.

We may collect information relating to children when necessary for guest registration, family reservations, dining, events, hotel activities, or other services, but only where provided by or with the consent of a parent or guardian.

HOW LONG WE KEEP YOUR PERSONAL INFORMATION

We retain personal information only for as long as necessary to fulfill the purpose for which it was collected, including for business, operational, legal, tax, accounting, reporting, security, dispute resolution, or regulatory purposes.

When personal information is no longer required, we will take reasonable steps to delete, destroy, anonymize, or securely dispose of it in accordance with applicable laws and internal policies.

YOUR RIGHTS

Subject to applicable laws, you may have rights in relation to your personal information, including the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete personal information;
• Request deletion of your personal information where applicable;
• Withdraw consent for certain processing activities;
• Object to or restrict certain processing activities;
• Request information about how your personal information is used or shared;
• Submit a complaint to the relevant data protection authority.

To exercise your rights, please contact us using the details provided below.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.

Any updated version will be posted on our website. The revised Privacy Policy will apply from the date it is published, unless otherwise stated. We encourage you to review this Privacy Policy periodically.

HOW TO CONTACT US

If you have any questions, requests, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, you may contact us at:

InterContinental Jakarta Pondok Indah

Jakarta, Indonesia

Email: info.icjakarta@ihg.com

Phone: +6221 3950 7355

Address: Jl. Metro Pondok Indah Kav. IV TA, Jakarta 12310, Indonesia

To help us process your request, please include your full name, contact details, and sufficient information to verify your identity and understand your request.

COOKIES POLICY

We use cookies and similar technologies to improve your experience on our websites, understand how visitors use our platforms, personalize content, and support marketing activities.

By continuing to use our website, you agree to our use of cookies in accordance with this Cookies Policy, unless you disable cookies through your browser settings.

What Are Cookies?

Cookies are small text files downloaded to your device when you visit a website. Cookies allow the website to recognize your device, remember your preferences, improve functionality, analyze website performance, and deliver more relevant content.

What Cookies Do We Use?

When you visit our websites, the following types of cookies may be used:

Strictly Necessary Cookies

These cookies are required for our websites to function properly. They enable core features such as page navigation, security, booking functionality, and access to certain areas of the website. Without these cookies, some website features may not work correctly.

Analytical and Performance Cookies

These cookies help us understand how visitors interact with our websites by collecting information such as page visits, traffic sources, time spent on pages, and navigation patterns. We use this information to improve website performance, content, usability, and guest experience.

Functionality Cookies

These cookies allow our websites to remember choices you make, such as language preferences, region, previous searches, or other customized settings. They help provide a more personalized and convenient browsing experience.

Advertising and Targeting Cookies

These cookies may be used to deliver more relevant advertisements and promotional content based on your interests.

They may record your visits to our websites, pages viewed, links clicked, and interactions with our content. We may share this information with advertising partners, marketing platforms, or social media platforms where permitted by law.

Third-Party Cookies

Our websites may include features or content from third parties, such as social media platforms, analytics providers, advertising networks, online booking platforms, map services, video platforms, or review platforms.

These third parties may place cookies on your device. We do not control third-party cookies and recommend reviewing the privacy and cookie policies of those third parties.

Examples of third-party tools that may be used include:

• Google Analytics;
• Google Tag Manager;
• Meta / Facebook technologies;
• Email marketing platforms;
• Online advertising platforms;
• Website content management systems;
• Booking and reservation platforms;
• Social media plugins;
• Review or travel platforms.

HOW TO TURN COOKIES OFF

You can control or disable cookies through your internet browser settings.

Please refer to the “Help” section of your browser for instructions on how to manage or delete cookies. You may also visit cookie information websites such as:

• www.aboutcookies.org
• www.allaboutcookies.org

Please note that disabling cookies may affect the functionality of our websites and may prevent you from using certain features, including reservation or personalization features.

ACCEPTANCE

By using our websites, digital platforms, and services, you acknowledge that you have read and understood this Privacy & Cookie Policy.

Last Updated: 17 June 2026